Brookvale Balloons Returns & Refund Policy

Thanks for shopping at https://brookvball.wpengine.com

If you are not entirely satisfied with your purchase, we’re here to help.

WHAT IF THE RECIPIENT ISN’T HOME?

We ask that you leave your contact phone number with when you call to make payment and arrange delivery. If the recipient isn’t home at the time of delivery we will call you for instructions. Should we not be able to get in contact with you after two attempts, our deliverer will leave the balloons in the safest possible area at the designated address. Due to not having complete control over the temperature or environment that the balloons are dropped off to, Brookvale Balloons is not responsible for the balloons once delivery has taken place. Climate fluctuations in homes and public venues can have an impact on the pressure inside the balloons. We will of course aim to do everything to make sure that your balloons stay inflated for as long as possible.

Returns and refunds

Should you purchase an item through our website by mistake or change your mind, Brookvale Balloons will be happy to refund you the purchase price in full, however your refund request must be made prior to 9am the day before the delivery date.

We are unable to redirect goods once the order has been dispatched. Order cut-off times and delivery time-frames are provided as a guide only, and may alter if there is any delay in payment authorisation being completed. We do not take responsibility for any unforeseen circumstances which may cause your delivery to be late, including strikes, natural disasters and any other reasons beyond our control- however we will always work hard to ensure our clients are fully satisfied.

We do not take responsibility for balloon poppage due to rough handling, changes in temperature or exposure to elements once delivery has taken place, however if there are any issues with your balloons, please call us on 0407 218 577. In order to process a refund, balloons must be returned to us. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.